• 13-May-2021 to 14-Jun-2021 (EST)
  • IT/IS
  • Gaithersburg, MD, USA
  • Full Time - Exempt

If you find science, speed, and success exhilarating, you have come to the right place.

Novavax, Inc. (Nasdaq: NVAX) is a biotechnology company that promotes improved health globally through the discovery, development, and commercialization of innovative vaccines to prevent serious infectious diseases.  Novavax is currently conducting multiple late-stage clinical trials for NVX-CoV2373, our vaccine candidate against the virus that causes COVID-19, and has recently reported exciting and highly encouraging initial efficacy results. NanoFlu, our quadrivalent influenza nanoparticle vaccine, met all primary objectives in its pivotal Phase 3 clinical trial in older adults. Both candidate vaccines incorporate Novavax' proprietary saponin-based Matrix-M adjuvant to enhance the immune response and stimulate high levels of neutralizing antibodies. Novavax is a leading innovator of recombinant vaccines. Our proprietary technology platform leverages the power and speed of genetic engineering to efficiently produce highly immunogenic nanoparticles in order to address urgent global health needs.

Novavax, Inc. is headquartered in Gaithersburg, Maryland with additional facilities in Uppsala, Sweden and Bohumil, Czech Republic.

We are seeking a full-time IT Support Engineer III/Sr to provide desktop day-to-day support for all Novavax customers. This person will also be a back up to provide support for Executives /VPs and their executive assistants. This role requires a high level of technical proficiency and requires an individual with executive presence and strong communication skills. They must be able to quickly and effectively diagnose and resolve issues related to Windows and Mac workstations, mobile devices, printers, videoconferencing, Skype for Business/Teams, enterprise application software, telecommunication issues, and potentially local network issues. The IT Support Engineer III/Sr reports to the IT Service Desk Manager, as part of the IT Service Desk.

The IT Support Engineer III/Sr is expected to be a full member of the Service Desk team, performing all of the expected end user support and system support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to laptops, desktops, monitors, printers, and peripherals) to ensure optimal workstation performance and reliability. They will also troubleshoot problem areas (in person, by phone, or via remote access) with wired and wireless network connectivity, collaboration hardware and software, VPN connectivity, etc.

Responsibilities include, but are not limited to:

  • Perform daily support rounds with executive personnel, reporting general status and open issues
  • Adherence to service level standards and agreements
  • Ability to organize and prioritize multiple tasks, maintain records, and to work with interruptions.
  • Conduct training programs designed to educate users about basic and specialized applications, especially collaboration systems
  • Respond to hardware and application support queries and issues reported to the IT Service Desk
  • Set up Voice and Video and collaboration tools for meetings and presentations
  • Provide user and email account administration, i.e., password resets, account moves, adds, and changes in Active Directory and Office 365
  • Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software
  • Use imaging tools and methodologies to load, copy, and customize operating system configurations for deployment
  • Track hardware and software for end user equipment as well as laboratory equipment.
  • Take ticket ownership and responsibility of queries, issues, and problems assigned to the IT Service Desk
  • Work with vendor support contacts to resolve technical issues within the desktop environment
  • Escalate issues when required in order to resolve issues as quickly as possible
  • Install and support Microsoft Office and Windows applications
  • Develops new Knowledge Articles and SOP's as needed with guidance from Service Desk Manager
  • Ability to review and evaluate operating procedures and recommend improvements.
  • Ability to establish and maintain effective working relationships with all staff
  • May function as project leader on small projects
  • Perform other tasks and responsibilities as assigned by the manager

Minimum requirements:

  • Bachelor's Degree or equivalent combination of education, training and experience.
  • Significant experience supporting Microsoft Windows 10 desktop/laptops and Apple MacOS and iOS technologies and devices
  • Specific Microsoft Outlook/Exchange, including advanced troubleshooting
  • Ability to manage multiple priorities and operate under pressure
  • A professional and courteous verbal and written communications style is a key success factor
  • Must have well developed problem-solving skills
  • Must be adept at learning and becoming quickly proficient at end user and desktop management software applications; the candidate must be skilled in the Microsoft Office 365 suite of applications

Novavax is headquartered in Gaithersburg, Maryland with additional facilities in Uppsala, Sweden and Bohumil, Czech Republic. Novavax is traded on the Nasdaq Stock Market under the symbol NVAX and is dedicated to developing novel vaccines to address infectious disease.

Novavax offers a base salary, annual bonus, equity grants, professional career development/growth opportunities, and a comprehensive benefits package including medical, dental, vision, Rx, STD, LTD, Life, Optional Life, 401(k) plan.

Equal Opportunity Employer/Veterans/Disabled

Novavax is an equal employment opportunity employer. Employment and advancement opportunities are available to all individuals on an at-will basis, regardless of their race, color, national origin, religion, ancestry, citizenship status, military or veteran status, sex, sexual orientation, gender identity or expression, age, marital status, family responsibilities, pregnancy, disability, genetic information, protective hairstyle, or any other characteristic protected by applicable federal, state, or local law.

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